Terms & Conditions



  • All prices are in New Zealand dollars and include 15% GST.
  • On the booking page, you will be able to view the price in your local currency.
  • Prices are on a per person basis.


  • A transfer to another day is available provided you give more than 24 hours’ notice prior to departure time (depending on availability).
  • A refund is available for tours cancelled more than 24 hours prior to departure time (minus any booking or payment processing fees).
  • There are no refunds for cancellations within 24 hours of the tour departure time.
  • If uTours has booked and paid for an attraction on your behalf, then additional cancellation fees may apply.

Booking Platform Fees:

  • When you book, our booking provider adds a Booking and Payment Processing Fee to the price we have on our website ($20 + approx. 3.2% total booking). We don't like surprises so we have decided to pay these for you.
  • When you book, there is a question asking if you would like us to pay these fees, if you tick yes, then those fee’s will be reversed out on the invoice. If you tick no, then they will be added to our advertised price.
  • Please note, if you cancel your booking, these fees are non-refundable so will be subtracted from your refund.

15% group discount for five or more people T&Cs: Fifteen percent discount is applied to the total booking cost. A minimum of two adults is required for this discount. To activate this discount, you will need to answer the relevant question during your booking process.

Covid Health and Safety:

  • Your guides are vaccinated. We observe appropriate distancing, masking & cleaning measures to ensure your safety.
  • If our guides are sick and unable to deliver your tour on the day, we will offer you a transfer to another day or a full refund.  If you are only in Wellington on that one day, we will do our best to find you another tour option or offer you a full refund.
  • To keep everyone safe, we ask that you inform us if you are unwell so we can discuss your options.

Online Security:

  • To provide you with the highest level of online safety, we use Bookit - a travel booking company which offers secure server software (SSL) to encrypt your personal information, including credit card details and name.
  • Neither Bookit nor uTours will hold your full credit card details on file.
  • To simplify any cancellations and refunds, your payment is held in a non-interest bearing trust account by Bookit until your tour date.
  • Any contact details you provide will only be used in relation to your tour or to seek customer feedback.

Travel Insurance: We will do our utmost to ensure you will have a safe and happy tour with us. Sometimes things do go wrong, it is recommended that customers have appropriate travel insurance.

Points to note

Communication: We will communicate with you before your tour to confirm your pick up details and any special interests or needs your group may have.

Start times: Negotiable, usually around 9-9.30 start (Half or full day tour). 1-2pm for afternoon tour (Half day only).

Pick-up and drop-off: At your inner-city accommodation or an otherwise negotiated location. If outside the central Wellington area, there may be an extra cost. Please ask.

Cruise ship passengers will be picked up from the official Wellington Cruise Ship Pick Up Zone. The timing of the day is adjusted to fit your ship's timetable.

Light refreshments provided.

Lunch is at customer cost on the day - We want to be as flexible as possible re meeting your food needs therefore have decided not to include lunch in the cost of the day. We will recommend excellent local food options suited to your group based on where we are when hunger strikes eg fish and chips by the beach or fine dining in town.

Transport: We have two vehicles. Our easy to step into van provides you with plenty of space, comfortable seating and big windows for great views. Our electric hybrid SUV enables us to provide groups of up to four with superior comfort and low environmental impact travel.

Please contact us before booking to discuss how we can best meet your needs if you:

  • have 7-10 people in your group, we will hire a vehicle which best suits your group.
  • have luggage to carry, particularly if you have more than four people in your group.
  • want to include a Weta Workshop Tours, as it requires pre-booking. Please note their cancellation policy may differ from ours.
  • have children under 10, so that we can better design our itinerary to meet their needs as well.


uTours offers you:

  • A relaxing personal sightseeing tour designed specifically for you and your travelling companions.
  • Personal space - our easy to step into van provides you with comfortable seats and big windows for outstanding views.
  • A friend to show you around – your tour, our home town.
  • Peace of mind - comfort stops as required.
  • uTours, made for you.

What you can expect on your tour:

  • You will be met on time at an agreed location, usually your accommodation.
  • We will communicate with you quickly and clearly.
  • Your tour will reflect your interests & time requirements.
  • You will be driven safely, have fun and be well looked after.
  • At the end of the tour, you will have a good sense and feel for the Wellington region.